Orders
Payment Options
We accept PayPal, Apple Pay, Google Pay, and all major credit cards.
All orders submitted through PayPal will be captured within 24-48 hours of the order placement in order to adhere to PayPal's best practices & guidelines.
Order Processing
Orders will be processed within 1-3 business days before shipping. If you want to change or cancel your order after it has been entered into our system, please kindly contact our friendly Hair Care Representatives by phone at (888) 707-7906 or by email at info@infinitelengths.com.
You may contact us from Monday through Friday.
Please note that we’re unable to make any adjustments or cancellations to your order after the status has been changed to "shipped."
Once shipped, orders arrive within 2-10 business days from the day of ordering depending on what courier you select upon checkout. Business days include Monday-Friday only, no weekends, and no national holidays.
Please double-check billing & shipping information because incorrect information may cause shipping delays and additional charges.
Order change & Cancellation Request
We process orders quickly in order to be shipped as soon as possible. If you want to change an item from your order or if you want to request a cancellation, please email us asap.
You may contact our friendly Hair Care Representatives by phone at (888) 707-7906 or by email at info@infinitelengths.com.
Out of Stock
If we’re out of stock on your desired product, please contact us at (888) 707-7906 or by email at info@infinitelengths.com and we will assist you further.
Discounts
Only one discount or coupon code may be used per order; combining a sale coupon code with another discount code in the same transaction is currently not available.
eGift Cards
Shipping
Shipping & Handling
Additional Shipping Charges
There will be an extra fee for any shipments that are returned to us due to incorrect address information or refusal upon delivery. When making any form of return, shipping, and handling fees are not refundable.
Shipping Delays
Shipping delays may happen during Holidays, natural disasters, or courier delays. Please note that weekends and holidays do not qualify as business days and should be taken into account when estimating shipment times. Please kindly send an email to info@infinitelengths.com if you need additional assistance.
Please check the Service Alerts page on UPS or USPS for the most recent notifications about delivery delays caused by the weather.
Sales Tax
Infinite Lengths is required by law to collect sales tax in accordance with each state’s respective sales tax laws. When you check out, the applicable fees will be added to your order’s total and shown on your final order confirmation.
Please get in touch with your State Tax Agency if you have any inquiries about the sales tax in your state.
Returns & Exchange
Exchange Policy
Our Exchange policy lasts for only 15 days. We are unable to provide you with a refund or exchange after 15 days have passed since your purchase.
Your item must be brand-new and in the same condition as you received it in order to be eligible for a return. Additionally, it must be in its original packaging.
Please note that there are some products that cannot be returned. Bundles, Wigs, Closures & Frontals, and Tape-Ins & Clip-Ins cannot be returned or exchanged for hygiene reasons.
Other non-refundable products
- Gifts Cards
- A few items for personal care and health
We need a receipt or other evidence of purchase in order to process your return.
Returned items that are included in the “products that cannot be returned and Other non-refundable products” will not be refunded as per policy.
Only partial refunds are given in some circumstances (where applicable).
- Any item that is damaged, defective, or missing parts for causes other than our error.
- Any product returned after 15 days from delivery
Refund Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
Please note that there are some products that cannot be returned. More information from our Refund Policy here.
Where do I Start?
Start by reading our Hair Solutions Guide
1. Select Your Style
2. Check For Your Capsize
3. Best Hair Solution For You
4. Selecting Color
5. Selecting the Best Hair Care
Learn more from Where do I Start Page
Questions Regarding Wearable Hair Solutions
What distinguishes human hair from synthetic hair?
Both raw human hair & synthetic hair have benefits, and many individuals opt to keep both human hair and synthetic hair solutions on hand for various situations. The most natural appearance and feel, as well as style flexibility, are provided by human hair.
Human hair can last over a year with careful care, although often being more expensive. With synthetic hair, wigs can often be worn immediately out of the box with little to no styling and are typically less expensive.
More Information Here
What kind of conditioner and shampoo should I use on my Wearable Hair Solutions?
You can use any mild shampoo and mild conditioner. Depending on the need, there are many shampoos and conditioners, such as (cleansing, voluminous, deep conditioning, and shine).
Which wig style is best for a scalp that is sensitive?
For individuals with sensitive scalps, choosing the right wig style can make a significant difference in conformity and well-being. Here are some wig styles that are generally considered to be more suitable for sensitive scalps.
Learn More here.
Solutions for a head that sweats a lot?
Wearing a wig cap before applying a wig can potentially help with a head that sweats a lot. Wig caps are typically made from breathable materials that can help absorb sweat and create a barrier between your scalp and the wig.
How should my wig be maintained?
To properly care for any hair solutions products from us, please see our “Hair Solutions Care Guide”.
Do I need to have more than one hair solution (wig, bundles etc…)?
Absolutely! If worn less frequently, your hair products can last longer, but wearing them more often can damage them that’s why having more than one is ideal. One can be washed and dried in the air while you wear the other.
If you own human hair or heat-friendly synthetic hair, you can wear two different styles—one straight and one curly—to lessen your stress.
Can I straighten or curl my wig?
You can curl or straighten all our hair solutions that are made from raw human hair just like your own hair.
Can my wig be dyed?
Our products that are made from human hair can be colored just like your own hair.
For our synthetic hair solutions products, they can't be colored because they can't absorb hair dyes the same as our human hair products.
How to properly store a wig and other hair solutions to retain its quality?
It's best to use a mannequin or wig stand. It will help in maintaining the shape and prevent tangling of the hair.
Can I take a shower or swim in my wig?
We do not advise doing this. It could overwork the hair and cause tangles. Salt and pool chemicals can also harm hair and alter its color.
Questions about Infinite Lengths & Policies
Are online payments safe and secure?
Yes! We use SSL security to ensure that all of your personal information, including payment information included, is encrypted. We do not store your credit card information, and it will be used only once when purchasing your product. We never store information about our customers' private details!
Please don't hesitate to email us at info@infinitelengths.com should you have any further questions about our products. We're always happy to help.
I’d like to subscribe or unsubscribe from your e-mail list.
We love to keep you in the loop about our exclusive sales, new releases, and other information. It’s easy to subscribe, and if you change your mind about receiving our emails, all you have to do is click the Unsubscribe link at the bottom of each email you receive from us. You may contact us anytime for more information.
When should I schedule a consultation?
When confronted with uncertainty regarding the appropriate hair solutions due to a medical condition, you may always book a free consultation with us and we will be glad to help you.
The consultation is appointment-based and it’s 15 minutes long. You may book a schedule here.